The importance of good resident involvement cannot be underestimated. It can bring significant benefits in transforming services by helping residents take ownership and responsibility for the communities they live in.
Creating a culture where residents are in partnership with their landlord at all levels allows improvement in service delivery, meeting the needs of communities and importantly delivering value for money. This last benefit is often forgotten but has recently come to the fore given the level of funding cuts to the sector and the wider public sector.
We hope that you find this report useful in your continued drive for the delivery of quality services to your residents.
